Spaced-OoooO-Out ::

I had had the signs of impending failure on my portable HDD so thought it prudent to replace it. At the same time I noticed that my Synology NAS only had 5Gb left on it, so I took the opportunity and bought two new drives from Scan. The NAS takes an IDE drive which are relatively expensive in comparison to SATA drives. £50 gets you 320Gb though which ain’t too bad. I got 500Gb for the same price for the portable drive though. The IDE drive required stripping the NAS apart, connecting it up and putting it back together then. Then copying the firmware across the network and installing it, then setting the drive back up and copying all the backup files on to it (which took a day to do!). I thought that would be the hard one, but (to cut a long story short) a semi-failing portable drive meant I ended up copying files across multiple times before it finally died.

I got an RMA from Scan, but they test the drive when it comes back to them. Fine, except they charge yo £15 + inspection fee + VAT if its not a failure. That seemed a bit steep and a bit unfair to me. That said, the courier turned up the day requested, 2 days later it was confirmed dead and the day after a replacement delivered. In a cut throat industry, all credit to Scan for an efficient and reliable service.